Dear Customers, we are proud to provide our educational resources and related products and services to support our customers throughout every province and region of Canada. We are also proud to support our learners and educational institutions throughout the world.

We would like to continue to support educational institutions, businesses, and the general public in Quebec. However, after a substantive review of the Quebec Charter and Regulations (referred to hereafter as the “Language Law”) and steps we have taken toward compliance we have had to temporarily suspend sales to residents of Quebec for whom exemptions under the Language Law are not available until we can complete our assessment and ability to provide full French support across all sales, marketing, products and supports touch points.

Until we can comply with the Charter, for our customers in Quebec for whom the Language Law provides exemptions that the institution, business, or individual may avail themselves of we are desirous of continuing and growing our relations within your ability to deal with us in English and for our customer and ourselves to comply with the Language Law. Accordingly this notice and amendment to our Terms of Sale for such institutions, businesses, or individuals resident in Quebec, we mutually agree that by entering into contracts or negotiations for contracts with us, you confirm that you are availing yourself of exemptions provided in the Language Law to engage and contract with us in English solely and do accept any responsibility for translating documents or other matters to French if required to maintain compliance with the Language Law.

1.1. All printed books are sold FOB Shipment Point, the Shipment Point being:
1.1.1. In respect of printed books, the address of the printer fulfilling the order on behalf of CCI Learning™, or at its sole discretion CCI Learning™’s own premises if so indicated by CCI Learning™.
1.1.2. In respect of Electronic Copyright Licenses, CCI Learning™’s own premises.
1.1.3. In respect of digital and other products, the address of the original provider of the product, or at its sole discretion CCI Learning™’s own premises if so indicated by CCI Learning™.

2.1. CCI Learning™ does not provide refunds in respect of any sales of printed books, online digital and other products of any kind.

3.1. THE FOLLOWING PRODUCTS sold by CCI Learning™ are non-returnable, NON-EXCHANGEABLE AND NON-REFUNDABLE:
3.1.1. All sales of Microsoft Official Courseware and Microsoft Certified Professional courseware.
3.1.2. All Videos, eBooks, Exams, Assessments, Software, Electronic Copyright Licenses, and Practice Tests.
3.1.3. Printed Books, other than as agreed in writing with CCI Learning™ prior to order

In the event materials are found to be defective when first received by the customer or are incorrectly shipped, please contact CCI Learning™’s Client Relations immediately. CCI Learning™ will replace all such validly damaged or incorrectly shipped materials at no charge.

All sales are subject to our Terms and Conditions of Sale Agreement.

All Certification exams and software licenses expire one year from the purchase date, or as otherwise agreed upon by the parties at time of purchase and referenced in the Quote or Order. No extensions, no returns, no refunds or exchanges.