1.1. All printed books are sold FOB Shipment Point, the Shipment Point being:
1.1.1. In respect of printed books, the address of the printer fulfilling the order on behalf of CCI Learning™, or at its sole discretion CCI Learning™’s own premises if so indicated by CCI Learning™.
1.1.2. In respect of Electronic Copyright Licenses, CCI Learning™’s own premises.
1.1.3. In respect of digital and other products, the address of the original provider of the product, or at its sole discretion CCI Learning™’s own premises if so indicated by CCI Learning™.

2.1. CCI Learning™ does not provide refunds in respect of any sales of printed books, online digital and other products of any kind.

3.1. THE FOLLOWING PRODUCTS sold by CCI Learning™ are non-returnable, NON-EXCHANGEABLE AND NON-REFUNDABLE:
3.1.1. All sales of Microsoft Official Courseware and Microsoft Certified Professional courseware.
3.1.2. All Videos, eBooks, Exams, Assessments, Software, Electronic Copyright Licenses, and Practice Tests.
3.1.3. Printed Books, other than as agreed in writing with CCI Learning™ prior to order

In the event materials are found to be defective when first received by the customer or are incorrectly shipped, please contact CCI Learning™’s Client Relations immediately. CCI Learning™ will replace all such validly damaged or incorrectly shipped materials at no charge.

All sales are subject to our Terms and Conditions of Sale Agreement.

All Certification exams and software licenses expire one year from the purchase date, or as otherwise agreed upon by the parties at time of purchase and referenced in the Quote or Order. No extensions, no returns, no refunds or exchanges.