Reseller Print Book Return Policy

Printed Book Returns

CCI Learning™ will accept returns of CCI Learning™’s own printed courseware from ONLY AS listed in our current Courseware Listing at the time of the return request, subject to the following conditions:

1.1.1. An RMA number and a copy of the CCI Learning™ sale invoice must accompany all returns. To obtain an RMA number, please email your request along with the original invoice number, courseware title(s), and quantity to Client Relations at clientrelations@ccilearning.com. You will receive a return email with your RMA number and the address to ship the manuals back to.
1.1.2. Returned courseware MUST BE in NEW, UNUSED condition and be in the ORIGINAL shrink-wrap.
1.1.3. No credit will be given for non-catalog items or customized material.
1.1.4. Returns of purchased current listed courseware will be accepted within 60 days of the invoice date. Schools, Colleges, and other public educational institutions receive a one-year return policy.
1.1.5. Sale invoices must be received at the time of the return request; if not supplied, an invoice reprint fee will be charged.
1.1.6. Returns should be shipped via courier as proof of delivery may be required and all return shipping costs are the responsibility of the customer.
1.1.7. The RMA number must be visible on the outside of the return packaging, or the shipment may be refused.
1.1.8. All returned materials must be received within 30 days of the issue of the RMA.
1.1.9. A re-stocking fee of 20% of the original invoiced amount for the returned items will be charged.
1.1.10. Returned materials deemed unacceptable on receipt by CCI Learning™ will be recycled, and no credit will be granted.

2. Credits

2.1. CCI Learning™ does not provide refunds in respect of any sales of printed books.
2.2. In respect of returns approved by CCI Learning™, credits will be granted for the invoiced amount of the returned materials less restocking charges, or such other amount as CCI Learning™ may determine in its absolute discretion.
2.3. Credits will be applied to the account under which the invoice was issued. Credits are not transferrable and may only be used by the center or location who made the original purchase.