Educators and Program Users
Support & Technical Help
What Can We Help With?
Platform providers handle:
- Login and account access issues
- Platform errors or outages
- Practice test or exam launch issues
- System requirements and technical troubleshooting
CCI Learning handles:
Licensing and entitlements
Platform selection and setup guidance
Training, onboarding, and implementation
Program design and certification pathway
Find help for your CCI Learning platforms, exams, and training tools. Select your platform below to access official support resources.
Most technical issues are resolved fastest through the platform’s dedicated support team.
Jasperactive
Support
Microsoft Office Specialist learning and practice platform
XED
Support
XED is CCI Learning’s platform for digital skills learning and certification preparation.
GMetrix
Support
Practice tests and exam preparation tools
Certiport
Support
Certification exams, candidate accounts, and exam results