This Microsoft® Outlook 2016 Certification Guide teaches the information worker how to use the various elements such as Mail, Calendar or Contacts to coordinate communications and collaborations with others. The user will acquire fundamental concepts and skills, building on this foundation as they increase their productivity in communication and sharing information with others.
This Microsoft® Word 2016 Level 2 teaches the information worker how to apply some intermediate skills along
with basic skill sets to work with business documents such as letters, forms, and newsletters. The user will
acquire fundamental concepts and skills, building on this foundation as they continue to increase their
productivity to apply creative features and enhance various documents.